Chachabet Privacy Policy

Chachabet collects personal information that users provide during registration, transactions, and ongoing use of the platform. This section describes what information is collected, how it is safeguarded, and the rights users hold over their own data.

Types of Personal Information Collected

• Full name and date of birth
• Contact details including email address and phone number
• Residential address and country of residence
• Payment information such as bank account or payment method details
• Identity verification documents as required by Dutch law
• Device and browsing data collected automatically during platform use

Purpose of Collection

Personal information is collected to verify user identity, process financial transactions, maintain account security, and comply with legal requirements imposed by Dutch regulatory authorities. No personal information is collected beyond what is necessary for these purposes.

Technical and Organisational Protection Measures

Chachabet applies a range of technical and organisational safeguards to protect user data from unauthorised access, loss, or disclosure. These include:

• Encrypted data transmission using SSL/TLS protocols
• Restricted internal access to personal information on a need-to-know basis
• Regular security assessments and system monitoring
• Secure data storage with access controls and audit logging

User Rights Under Dutch Law

In accordance with the General Data Protection Regulation (GDPR) as applied in the Netherlands and the Dutch Implementation Act (Uitvoeringswet AVG), users hold the following rights:

• Right of access: Users may request a copy of the personal data held about them.
• Right to rectification: Users may request correction of inaccurate or incomplete information.
• Right to erasure: Users may request the deletion of their personal data, subject to legal retention obligations.
• Right to restriction: Users may request that processing of their data be limited in certain circumstances.
• Right to data portability: Users may request their data in a structured, commonly used format.
• Right to object: Users may object to certain types of processing, including direct marketing.

Requests relating to any of the above rights may be submitted through the official contact channels provided on the website. Chachabet aims to respond to all valid requests within the timeframes prescribed by applicable law.

Personal data collected by Chachabet is used for specific, documented purposes. All processing activities are conducted on a lawful basis and in a transparent manner consistent with the GDPR and Dutch data protection legislation.

Purposes of Data Processing

• Account services: To create, manage, and maintain user accounts, including identity verification and authentication.
• Transaction processing: To handle deposits, withdrawals, and payment verification in connection with the services offered.
• Service improvement: To analyse platform performance, identify technical issues, and enhance the overall user experience.
• Marketing communications: Where users have provided explicit consent, to send relevant promotional information about products and services. Users may withdraw this consent at any time.
• Analytics: To understand how users interact with the platform through aggregated and anonymised data analysis, improving service delivery.
• Regulatory compliance: To meet legal obligations including anti-money laundering (AML) requirements, responsible gambling duties, and reporting obligations to Dutch regulatory bodies.

Lawful Basis for Processing

Each processing activity is carried out on one or more of the following lawful bases:

• Consent: Where users have actively agreed to specific processing activities.
• Contractual necessity: Where processing is required to fulfil obligations under the user agreement.
• Legal obligation: Where processing is mandated by applicable Dutch or EU law.
• Legitimate interests: Where processing is necessary for purposes that do not override the fundamental rights of users.

Personal information is never sold to third parties and is not used for purposes beyond those described in this document.

Users have the right to view, update, and request deletion of the personal information held about them by Chachabet. The platform provides clear procedures for exercising these rights.

Accessing and Updating Personal Data

Users may review most of their personal information directly through their account settings. For data that cannot be amended through the account interface, users may submit a written request via the official support channels. Corrections will be processed within a reasonable timeframe, provided that the requested changes are accurate and do not conflict with legal retention obligations.

Deletion of Personal Data

Users may request the removal of their personal data at any time. Deletion requests are processed subject to the following conditions:

• Certain information may be retained where required by Dutch law, including records necessary for AML compliance, tax purposes, or active dispute resolution.
• Upon account closure, data will be retained only for the legally prescribed minimum period before being securely deleted.

Consent to Security and Payment Processing

By using Chachabet, users acknowledge and accept that:

• Security verification checks may be conducted as part of identity confirmation and fraud prevention procedures.
• Payment data may be processed by authorised third-party payment service providers in connection with deposit and withdrawal transactions.
• These providers are contractually bound to handle payment information in accordance with applicable data protection standards.

Chachabet is an online gaming platform intended exclusively for individuals who are 18 years of age or older. Access to the platform and its services is restricted to adults in accordance with Dutch gambling regulations.

Age Restrictions and Verification

All users are required to confirm that they are at least 18 years old during the registration process. However, Chachabet cannot independently verify the age of all users without the submission of valid identification documents. Users are responsible for providing accurate information regarding their age at the time of registration.

Data Collected from Minors

Chachabet does not knowingly collect personal information from individuals under the age of 18. If a parent or legal guardian becomes aware that a minor has registered on the platform or provided personal data without authorisation, they are encouraged to contact the support team immediately.

Upon receiving a verified parental or guardian request, Chachabet will:

• Suspend the relevant account without delay
• Remove all personal information associated with the minor from its active records
• Confirm the deletion in writing to the requesting party

Users who suspect that a minor has gained access to the platform are advised to report the matter through the official contact channels listed on the website.

In the course of providing its services, Chachabet may transfer personal data to countries outside the Netherlands or the European Economic Area (EEA), where certain partners, service providers, or technology infrastructure operate.

Conditions Governing International Transfers

• Personal data may be processed in jurisdictions that have data protection frameworks different from those applicable in the Netherlands.
• By using the Chachabet platform, users consent to the transfer of their personal information to such locations for the purposes described in this document.
• All third parties and partners involved in international data transfers are contractually required to maintain confidentiality and implement adequate safeguards for the protection of personal information.

Safeguards in Place

To ensure that personal data transferred internationally receives a level of protection consistent with GDPR standards, Chachabet applies the following measures where applicable:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data processing agreements with all relevant third parties
• Periodic review of partner compliance with data protection obligations

Users may request further information about the specific safeguards in place for international data transfers by contacting the support team through the official channels on the website.

This section describes the scope and effect of certain legal provisions that may apply to the interpretation and application of this Privacy Policy.

Scope of the Disclaimer

A legal disclaimer, where applicable, may modify, limit, or otherwise affect the scope, interpretation, or legal effects of specific provisions contained within this document. The nature and extent of any such modification depends on the context in which this policy is accepted or applied.

Conditions of Applicability

This disclaimer applies when a user formally accepts the terms of this Privacy Policy through one of the following actions:

• Signing or electronically confirming acceptance of the policy
• Clicking an acceptance checkbox or confirmation button during registration
• Acceding to the terms through continued use of the platform after being presented with this document

The acceptance of this Privacy Policy, including any disclaimer provisions, is recorded and may be referenced in connection with any future dispute or regulatory inquiry. Users are advised to retain a copy of the policy version in effect at the time of their acceptance for personal reference.

Chachabet uses cookies on its website to support platform functionality, improve user experience, and gather analytical information about how users interact with the services.

Definition

Cookies are small text files placed on a user's device when they visit a website. They allow the website to recognise the device on a return visit and store relevant preferences or session information.

How Cookies Are Used

Cookies on the Chachabet platform are used for the following purposes:

• Statistical analysis: To collect anonymised data about user traffic and platform usage patterns.
• Behavioural analysis: To understand how users navigate the platform, which pages are visited most frequently, and where users exit.
• Personalisation: To remember user preferences and settings, providing a more consistent experience across sessions.
• Platform improvement: To identify technical issues and support ongoing development of website features and performance.

Retention Period

Cookies placed on users' devices are retained for a period of up to 12 months, after which they expire automatically. Users may also delete cookies manually through their browser settings at any time.

Cookie Consent

Upon first visiting the website, users are presented with a cookie notice. Continued use of the platform constitutes acceptance of the cookie practices described in this section. Users who prefer not to accept non-essential cookies may adjust their browser settings accordingly, though this may affect certain aspects of platform functionality.

By accessing or using the Chachabet platform, users confirm that they have read, understood, and agreed to the terms set out in this Privacy Policy in full.

Scope of Acceptance

• Acceptance of this policy applies to all users, regardless of the device or method used to access the platform.
• Users who do not agree with any part of this policy are advised not to use the services provided on the website.
• Continued use of the platform following any updates to this document constitutes acceptance of the revised terms.

Version Precedence

The current version of this Privacy Policy, as published on the Chachabet website at the time of access, supersedes all previous versions. In the event of any inconsistency between this document and any earlier version, the current published version prevails in all respects.

Users are encouraged to review this page periodically to remain informed of any changes to the way personal data is handled.

Chachabet may share personal data with certain third parties under specific, defined circumstances. This section explains when such sharing occurs, the parties involved, and the basis on which data is disclosed.

Circumstances for Data Sharing

Personal information may be disclosed to third parties in the following situations:

• Legal compliance: Where disclosure is required by Dutch law, court order, or regulatory authority.
• Dispute resolution: Where sharing is necessary to investigate, prevent, or resolve disputes, fraud, or security incidents.
• Contractual agreements: Where third-party service providers require access to personal data to fulfil services on behalf of the platform, including payment processing, identity verification, and customer support.

Third-Party Identification

Where third parties with whom data is shared are identified on the website, users are encouraged to review the privacy practices of those parties directly. In cases where a third party is not listed, users will be informed of the purpose and scope of the data sharing prior to any disclosure, where this is legally permissible.

Consent Through Data Submission

By submitting personal information on the Chachabet platform, users acknowledge and consent to the disclosure of their data to third parties in the circumstances described above. All third parties receiving personal information are required to process it in accordance with applicable data protection laws and their respective confidentiality obligations.

The Chachabet website may contain links to third-party websites, platforms, or online services that are not operated or controlled by Chachabet.

Independence of External Sites

• Each linked website operates under its own privacy policy and data handling practices, which are entirely independent of this document.
• Chachabet holds no responsibility or liability for the personal data practices of any external website, including how such sites collect, store, or use personal information from visitors.
• The inclusion of a link on the Chachabet platform does not constitute an endorsement or recommendation of the linked website or its data practices.

Guidance for Users

Users are advised to exercise caution when navigating away from the Chachabet website to any external platform. Before submitting personal information on any third-party site, users are encouraged to review the applicable privacy policy of that site to understand how their data will be handled.

Chachabet bears no responsibility for any loss, misuse, or unauthorised processing of personal information that occurs on external websites accessed through links provided on the platform.